SIP 360°
Analyze and monitor end-to-end calls, ensuring a secure and high-quality service.
Voice Quality Test
It is essential for companies to identify voice quality issues before users notice them, as this is key to maintaining a good reputation. For this reason, Voice Quality Test provides automated functional testing, regression testing, and load testing efficiently.
This cloud-based solution requires no installation on the current infrastructure, allowing for a smooth and hassle-free process; all that is needed is to provide a list of phone numbers to get started.
Perform localized testing
Detection
Prevents quality issues at every stage of the customer journey.
Evasive action
Quickly redirect your voice services to another contact center if issues arise.
Efficiency
Eliminate guesswork and reduce delays in resolving intermittent problems.
Monitoring
Measures call connection, dialing delay, audio quality, voice performance, and IVR.
Detecting voice quality issues
Codecs
Are used to compress and decompress voice data. There are different codecs, each with varying levels of efficiency in compression and audio quality. Some codecs focus on delivering higher sound quality, while others prioritize bandwidth savings.
Bandwidth
Defines a network's capacity to transmit data over a specific period. The greater the available bandwidth, the better the voice quality, as it allows for the transmission of a larger volume of data, enhancing the details of the audio signal.
Latency
Refers to the time that elapses between when a person speaks and when the recipient hears the message. Low latency facilitates a smoother and more synchronized conversation, positively impacting the perceived audio quality.
Packet loss
Occurs when some voice data fails to reach its destination during transmission. This can lead to interruptions or a fragmented audio experience. Proper network management can significantly reduce this issue and improve audio consistency.
Evaluate voice quality on your call routes
Operator performance testing
Audio quality issues at the operator level are detected and categorized externally in over 100 countries, locally. This ensures that information is available to you before customers report problems.
Quality validation in contact centers
Approximately 60% of call quality issues originate within the contact center. Whether internal or external transfers, it is possible to quickly verify each segment of the customer's call route in a matter of minutes.
Agent quality and performance
Quality issues can arise at various stages of customer interactions, with the most critical ones affecting agents. Through non-intrusive audio quality testing, it is ensured that agents consistently maintain optimal performance.
Comprehensive call route testing
Regardless of whether quality issues arise from the operator, IVR, agent, or during a transfer, the NVQA single-platform, non-intrusive testing accurately identifies where audio degradation occurs and provides a detailed set of CDRs to classify events immediately.
