AudioCodes Technology Solutions
AudioCodes technology integrated and governed to sustain measurable interoperability, security, and stability across hybrid and distributed environments.
Intelligent Voice & Collaboration Applications
Applications focused on experience, productivity, and adoption. They add meeting analytics, usage tracking, and operational visibility without introducing friction to the existing architecture.
Enterprise Voice & Collaboration Infrastructure
Specialized infrastructure for the voice edge, devices, and connectivity in enterprise environments, focused on security, interoperability, and multivendor stability.
Cloud Voice
Service Platforms
Cloud platforms to scale voice services with centralized control, technical governance, and frictionless support for changes in distributed operations.
Governance and operational consistency in hybrid environments
We establish a standardized, interoperable, and traceable voice and collaboration architecture designed to sustain mission critical operations across hybrid and distributed ecosystems. Our offering unifies key elements of the AudioCodes stack under flexible implementation models, consumption, subscription, or purchase, with technical governance from design through evolution.
We apply security, interoperability, and change management controls across devices, platforms, and services, reducing fragmentation and ensuring operational continuity with end to end traceability. This offering is organized into three lines
Intelligent Voice & Collaboration Applications
Intelligent conversation capture, interaction automation, and real time content analysis
This solutions line turns voice into a structured channel for decision making, compliance, and operational efficiency. Through artificial intelligence and automation, it enables recording, transcription, and organization of meetings, calls, or conversational flows across multiple business contexts.
Designed for collaborative environments, it provides access to critical information, reduces administrative load, and ensures traceability of what was said. It is a key tool for organizations that need visibility into internal and external communications.
Intelligent resilience for Microsoft Teams contact centers
Voca CIC ensures operational continuity in contingency scenarios by enabling a functional contact center when Microsoft Teams or the primary network stops responding. Designed for critical environments, this Live Platform component keeps inbound and outbound calls active, applies routing logic, and manages queues with native Teams authentication, without additional infrastructure.
The solution operates with automatic activation, failover, and return, failback, with no user intervention, providing real time traceability and a continuous experience for users and agents. Voca CIC not only protects customer service during critical events but also significantly reduces the operational impact of major disruptions or unplanned outages.
What problem does it solve?
Failover automatizado en tiempo real. Activates the backup contact center when the primary network or platform fails, without requiring manual intervention.
Simplified operations with native integration. Works directly with Microsoft Teams identities, preserving authentication flows and the user experience.
Basic routing and service logic. Maintains essential service flows with queue handling, automated responses, and internal transfers.
Visibility for operations and audit. Web dashboard for monitoring active sessions, event history, availability metrics, and session control.
Why choose Voca CIC?
Prevents loss of service during critical events. Preserves basic phone service even if Teams, SBCs, or the network experience disruptions.
Aligned with cloud first architectures. It integrates smoothly in Microsoft environments without requiring complex changes or investment in local infrastructure.
Rapid deployment from Live Platform. Fast implementation, simplified governance, and flexible licensing models.and flexible licensing models.
Rapid deployment from Live Platform. Fast implementation, simplified governance, and flexible licensing models.and flexible licensing models.
Use cases
Our platform ensures that every interaction is handled efficiently and directed to the right team or resource without unnecessary delays.
Provide a complete and unified service experience for everyone who contacts your organization, including customers, partners, and internal departments such as IT, HR, and administration.
Contact Center Microsoft Teams native
Agents can handle calls, chats, and service requests without leaving the
Teams environment.
A fully native contact center built directly on Microsoft Teams allows organizations to manage customer and internal communications within the same collaborative workspace.
Conversational
self-service IVR
The system uses natural language understanding so callers can simply speak their request and be guided to the correct department or service.
With built-in conversational AI and an extensible API framework, organizations can
automate virtually any service scenario.
Auto Attendant
Conversational
Conversational analytics to extract real value from every meeting
Meeting Insights turns meeting recordings into actionable intelligence by capturing and structuring Microsoft Teams conversations through automatic voice, video, and text analysis. The solution enables review, indexing, summarization, and sharing without relying on manual notes or disconnected transcripts, improving productivity and traceability in collaborative environments.
Integrated with Microsoft Teams, this cloud solution delivers automatic post meeting insights, decisions, tasks, and critical topics, improves executive visibility into ongoing projects, and enables governance of key interactions without adding operational overhead for participants.
Key features
Automatic summaries and task generation Detects agreements, commitments, and recurring topics, turning them into insights for operational follow up.
Speaker, topic, and relevance indexing Enables intelligent navigation of each meeting content and supports retrieval of critical information.
Advanced tagging and search Semantic engine to find any discussed point, even in long sessions or with multiple participants.
Secure and shared management Define access, control viewing, and share key snippets in a governed way, based on organizational policies.
Why choose Meeting Insights?
Reduces the operational workload for follow up. Automates meeting structuring to free up operational time and improve commitment tracking.
Improves traceability in collaborative environments. Ideal for distributed teams, executives across multiple projects, or regulated environments.
Enables adoption without friction. Available from Live Platform with native integration and rapid deployment for Microsoft organizations.
Enables adoption without friction. Available from Live Platform with native integration and rapid deployment for Microsoft organizations.
Use cases
PMOs that need to validate progress without relying on manual summaries.
Presales, legal, or consulting teams that document customer agreements.
Leaders overseeing multiple meetings or projects simultaneously.
Local governance of conversational analytics
Meeting Insights On Prem brings post meeting analytics capabilities to local infrastructures, enabling government entities and regulated organizations to capture, structure, and use meeting content without relying on external cloud services.
This solution ensures sovereign information control and regulatory compliance without sacrificing automation or usability. Designed to run entirely within the customer infrastructure, it turns meetings into strategic assets through summary generation, decision extraction, traceability, and secure sharing across internal teams.
Key features
Automatic analysis without cloud connectivity All conversational intelligence is generated and stored locally without leaving the organization network environment.
Multichannel processing (audio, video, text) Extracts structured value from conversations across multiple formats, enabling document management and auditing.
Information governance Full control of access, retention, and data sharing in accordance with internal policies and local regulations.
Integration with Microsoft Teams and local platforms Compatible with hybrid architectures, enabling adoption without affecting operational continuity.
Why choose the On Prem version?
Sovereign compliance. Ideal for government, justice, public health, or organizations with regulatory restrictions on cloud data
Structural privacy. All analytics run locally without exposure to external environments or third party dependencies. or third party dependencies.
Controlled ecosystem. It integrates with existing infrastructures and can scale with institutional growth. or third party dependencies.
Controlled ecosystem. It integrates with existing infrastructures and can scale with institutional growth. or third party dependencies.
Use cases
Healthcare or justice sector organizations that cannot expose recordings to cloud environments.
Local governments with data sovereignty requirements for public data.
Educational or corporate institutions with private infrastructure that require meeting traceability.
Conversational analytics to improve service, performance, and compliance
Interaction Insights turns calls and meetings into structured knowledge sources for service operations and quality management. It is a cloud based recording and conversational analytics solution designed for Microsoft Teams environments, enabling organizations to capture key interactions, extract actionable findings, and ensure traceability under compliance frameworks such as MiFID II, GDPR, PCI DSS, or HIPAA.
Available as a service from Live Platform, this solution offers intelligent recording models with flexible storage and audit capabilities that enable quality monitoring, risk identification, and experience improvement without impacting the existing infrastructure.
Strategic capabilities
Intelligent recording and automated compliance Secure capture of interactions with legal traceability and standards such as ISO 27001, SOC 2, CPRA, and GDPR.
Post interaction analytics with enriched metadata Indexing, custom tagging, and record export for review, audit, and continuous improvement.
Flexible retention and storage models Unlimited retention option and customer owned storage (BYOS) for environments with specific data policies.
Web interface and role based access control Intuitive administration with no learning curve and role based profiles for auditors, analysts, and leaders.
Operational applications
Quality control and experience improvement Individual or team performance monitoring, deviation detection, and service pattern analysis.
Fraud detection or malicious behavior Evaluation of suspicious calls, claim traceability, and response to sensitive incidents.
Convenience recording in critical contexts On demand activation to support legal, technical, or mission critical meetings.
Convenience recording in critical contexts On demand activation to support legal, technical, or mission critical meetings.
Available models
Both models include encryption in transit and at rest, audit trails, real time retention policies, and compatibility with Microsoft Azure SSO.
Essential
Ideal for organizations seeking a streamline desployment with core operational capabilities
- Secure voice infrastructure
- Encryption in transit and at rest
- Standard audit trails
- Azure SSO compatibility
Best for: Mid-size deployments ad controlled environments
Pro
Designed for organizatioins requiring advanced governance, analytics, and operatioins scalability
- Advanced monitoring and analytics
- Extender compliance and audit capabilities
- Real-time retention policy management
- Enterprese-grade scalability
Best for: Large enterprises and regulated environments
Secure connectivity, full interoperability, and complete control in enterprise voice environments.
Enterprise Voice & Collaboration Infrastructure
This category brings together the technical components that support collaboration platforms, IP telephony, and legacy systems under a common architecture. It enables migration to modern environments without neglecting operational continuity or compromising security at the voice perimeter.
It is designed for organizations that must maintain control over their infrastructure, ensure service quality, integrate sites or diverse systems, and establish a solid foundation for hybrid collaboration and communication models.
Session Border Controllers (SBC)
Deliver interoperability, perimeter security, and reliable continuity. Enable UC platforms and contact centers to connect seamlessly.
All‑in‑one routers integrate access, data, voice, and security. Simplify branch deployments and scale across hybrid or cloud.
Audiocodes IP Phones
Secure, versatile endpoints for Teams and SIP environments. Combine ergonomic design, centralized management, and reliability.
Meeting Rooms by Audiocodes
Certified solutions transform spaces into smart meeting rooms. Provide secure, integrated voice and video for hybrid work.
ISDN & Analog Media Gateways
Gateways connect PBXs and analog devices to IP networks. Offer SBC options and Teams SIP Gateway for migrations.
Secure WebRTC Gateway
Extends enterprise voice directly to browsers and apps. Delivers encrypted, high‑quality connections without softphones.
Management and Monitoring
OVOC centralizes control and monitoring of voice networks. Ensures QoE, automates tasks, and prevents user impact.
Multi tenant Cloud Voice Platform for UC and Contact Center Services
AudioCodes Live Platform is a flexible, Azure native, multi tenant solution that empowers service providers, MSPs, and system integrators to deliver scalable, fully managed voice services for Microsoft Teams, Zoom Phone, and Webex Calling. Built for seamless integration across UCaaS and CCaaS ecosystems, it combines certified connectivity, intelligent automation, and AI driven applications to simplify operations and elevate customer and employee experiences.
Designed with service agility in mind, Live Platform eliminates operational complexity with centralized management, zero touch onboarding, and lifecycle orchestration. The platform provides robust PSTN breakout capabilities, carrier grade security, and embedded tools for fast provisioning, monitoring, and compliance.
UCaaS & CCaaS Integration
Seamlessly connect enterprise telephony to
Microsoft Teams: Direct Routing and Operator ConnectRouting and Operator Connect
Zoom Phone: Via Provider Exchange or on prem integration Routing and Operator Connect
Webex Calling: Local Gateway and Cloud Connect models Routing and Operator Connect
Webex Calling: Local Gateway and Cloud Connect models Routing and Operator Connect
AI Driven Voice Services
Enhance voice workflows and user experience with
Conversational IVR: Natural language based call Routing. Routing and Operator Connect
Compliance Recording: Capture, encrypt and archive voice interactions.
Interaction Analytics: Gain visibility into user behavior and contact center efficiency.
Web Click to Call: Bridge web sessions to voice channels instantly.
Live Platform supports full PSTN enablement, number management, dial plan design, and coexistence with legacy PBX systems all under a centralized control plane.
Lifecycle Management & Automation
Zero Touch Provisioning
Automate user onboarding, SBC setup, and dial plan activation.
Policy Control
Role based access and real time profile assignment.
Device Management
Monitor and configure IP phones and meeting room devices.
QoS & Health Monitoring
Track call quality and network performance at scale
Multi Tenant Partner Control
Serve multiple customers from a single, secure platform.
White label interface and customizable service catalogs.
Centralized reporting and billing dashboards.
API integrations for CRM, OSS/BSS and NOC systems.
Security & Cloud Architecture
Hosted on Microsoft Azure
High availability, SLA backed resilience.
End to End Encryption
TLS/SRTP and policy enforcement.
Compliance Readiness
GDPR, HIPAA and financial sector alignment.
Geo redundancy & Failover
Geo redundancy & Failover
Modular Service Components
Live Express
Quick launch for Teams Direct Routing deployments.
Voca CIC
Integrated Contact Center as a Service with Teams.
VoiceAI Connect
Connects bots and AI engines to telephony.
VoiceAI Connect
Connects bots and AI engines to telephony.
OVOC Integration
Full network visibility across sessions and devices.
Connect and enrich enterprise voice services the easy way
AudioCodes Live Hub is a self service platform designed to simplify the integration and orchestration of enterprise voice communications. It empowers IT teams, service providers, and system integrators to bridge voice services such as SIP trunks, Microsoft Teams, contact centers, and AI based applications without writing a single line of code.
With just a few clicks, you can build intelligent voice workflows, connect voicebots, and deploy real time speech services across any platform. Live Hub enables rapid implementation, cost effective scaling, and seamless integration across hybrid environments.
Unified Voice Connectivity, Simplified
Live Hub acts as a central hub for voice communications, enabling:
Direct Routing for Microsoft Teams Connect Teams to any SIP trunk (BYOC), manage DIDs, call routing policies, and user provisioning end to end.
Contact Center Integration Connect to Genesys, Microsoft Dynamics 365, and others. Add real time AI translation, call recording, or voicebot handoffs.
Voicebot Enablement Easily connect bots to any voice channel using services like Microsoft Copilot Studio or Azure Bot Framework. Customize flows with human escalation
Cognitive Voice Services Leverage Speech to Text, Text to Speech, sentiment analysis, and call transcription with your preferred AI engine.
Cognitive Voice Services Leverage Speech to Text, Text to Speech, sentiment analysis, and call transcription with your preferred AI engine.
Cognitive Voice Services Leverage Speech to Text, Text to Speech, sentiment analysis, and call transcription with your preferred AI engine.
Live Hub Capabilities
Pre-Integrated ServicaPre-Integrated Services Microsoft Teams, Dynamics 365, Azure Speech, Genesys, SIP trunkses Microsoft Teams, Dynamics 365, Azure Speech,
Call Control Designer Intuitive drag-and-drop builder for voice workflows,Call Control Designer Intuitive drag-and-drop builder for voice workflows
AI Voice Enhancements Real-time transcription, translation, and voicebot integrationAI Voice Enhancements Real-time transcription, translation
Zero Dev Required No code needed for deployment or integrationZero Dev Required No code needed for deployment or integration
WebRTC Click-to-Call Enable browser-based voice access for any contact centerWebRTC Click-to-Call Enable browser-based voice access
Open API Access Build and manage custom integrations flexiblyOpen API Access Build and manage custom integrations flexibly
Key Benefits
- No VoIP or coding expertise required.
- Rapid launch with no hardware or software to manage.
- Flexible pricing pay as you go or volume discounts.
- Available on Azure Marketplace.
- Free trial with credits for first deployments.
- Central portal for billing, analytics, and service control.
Use Cases
- Modernize legacy contact centers without disrupting carrier contracts.
- Enable voice access to CRMs like Dynamics 365 and Salesforce.
- Deliver CX focused automation using real time analytics and AI voice services.
- Deploy voice enabled bots with escalation logic to live agents.
- Create intelligent call flows across Teams, SIP, and cloud platforms.
Enhance Customer Experience with Real Time, Human Like Voice Interactions
VoiceAI Connect is AudioCodes’ enterprise grade orchestration platform designed to bridge any bot framework, cognitive voice service, and telephony infrastructure, enabling organizations to deliver intelligent, automated voice conversations at scale. Whether deployed via the AudioCodes Live Hub or delivered as a managed service, VoiceAI Connect simplifies voicebot integration, reduces time to market, and improves user experience without requiring telephony expertise.
From conversational IVR to AI based real time translation and voice analytics, VoiceAI Connect enables companies to build and control advanced voice workflows using their preferred bot engines, speech services, and contact center infrastructure.
Business Benefits
Bot Framework Agnostic Integrates with Microsoft Bot Framework, Google Dialogflow, Amazon Lex, and more.
Speech Service Flexibility Supports leading engines for TTS/STT (Azure, AWS, Google, IBM, Nuance).
Telephony-Ready APIs Enables native SIP trunk and contact center integration via simple API commands.
Session Control & Routing Intelligent call routing, DTMF handling, barge-in, transfer, and escalation logic.
Secure & Scalable Designed for enterprise-grade security, redundancy, and high concurrency workloads.
Service Models Available as a managed service or self-service through Live Hub portal.
Business Benefits
Voice Enabling AI Workflows Turn chatbots into full featured voicebots by integrating with enterprise telephony systems.
Lower Operational Costs Reduce speech service usage through optimized session control and on demand
Maximized Reusability Extend existing bot and speech investments to voice based use cases without rework.
Security & Compliance Built with encrypted transport (TLS, SRTP), robust policy controls and monitoring.
Easy Integration Quickly connect to any SIP trunk, CCaaS platform or UCaaS solution no coding required.
Flexible Deployment Use standalone or embedded within Live Hub for simplified orchestration.
Use Cases
Zero Touch Provisioning
Automate user onboarding, SBC setup, and dial plan activation.
Policy Control
Role based access and real time profile assignment.
Device Management
Monitor and configure IP phones and meeting room devices.
QoS & Health Monitoring
Track call quality and network performance at scale
Deployment Architecture
VoiceAI Connect acts as a middleware layer between voice networks and AI services, orchestrating real time sessions across the following components
- SIP Trunks / PBX / UCaaS / CCaaS (e.g., Teams, Zoom, Genesys, NICE)
- Speech Engines (STT/TTS)
- NLU/NLP Bot Platforms
- AudioCodes SBCs and Gateways (optional for voice perimeter control)
- Call Control API Layer
- Analytics & Logging Modules
Hybrid contact center environments
- On premises with cloud AI services
- Fully hosted cloud deployments
Seamless Integrations
- Microsoft Teams Phone
- Genesys Cloud / Engage
- NICE inContact
- Amazon Connect
- Five9
- Webex Contact Center
- AudioCodes SBCs, OVOC & Live Hub
Delivery Models
Live Platform supports full PSTN enablement, number management, dial plan design, and coexistence with legacy PBX systems all under a centralized control plane.
Managed Service
- Hosted and operated by AudioCodes. Includes lifecycle management and support.
Live Hub Porta
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Self-service deployment with intuitive orchestration and call routing
tools.
