Nice CX one integration
We integrate with Nice inContact to make your business communications flexible and scalable through effective omnichannel routing and advanced operational management analytics.
Customer satisfaction achieved through omnichannel
Nice inContact, recognized for its leadership in cloud contact center solutions, has consolidated a platform that combines intelligent routing, advanced analytics, and omnichannel engagement. For this reason, we deliver an infrastructure that ensures flexibility and operational continuity in every interaction.
How we do it?
Call security
Dedicated SBC that filters VoIP threats, protects against fraud, and applies SRTP and TLS encryption.
Operational continuity
Active active redundancy and automatic switching between links.
Omnichannel connectivity
SIP trunks plus WebRTC plus integration with CRMs such as Salesforce and Zendesk.
Real time monitoring
Visibility into traffic, call quality, and alerts, all from our dashboard.
Regulatory compliance
Audit trails and protected records aligned with GDPR, CCPA, and local regulations.
Essential attributes for operational growth
Resilient security and infrastructure
Although Nice inContact runs in the cloud, it requires secure connectivity and reliable filtering. We use certified SBCs and end to end encryption, ensuring continuous protection against attacks across both signaling and media.
High availability and geographic redundancy
We design resilient routes with redundancy across multiple regions, minimizing outage risk. Our BYOC approach allows traffic to be distributed across multiple carriers configured for automatic failover.
Full interoperability
Nice inContact must communicate with on premises systems, UCaaS, or CRMs. We implement standardized SIP trunk configurations and secure APIs, ensuring immediate compatibility with no interruptions.
Benefits for your organization
Ready to integrate your communications infrastructure with Nice inContact?
With our solution, you get more than connectivity. You gain an advanced integration that is secure, monitored, and aligned with your business objectives.
