Voice Intelligence
Predict issues across voice networks with analytics
Track call patterns, detect failures and adjust capacity in real
time through data collected directly from your infrastructure.
Fraud detection gaps expose enterprises
Threats like authentication attacks and spoofing go undetected until customers report fraudulent charges.
Manual monitoring misses patterns
Teams analyze call records days later, missing real-time indicators of toll fraud and service abuse.
Trunk failures disrupt operations
Carriers fail without warning. Contact centers lose calls and can’t reroute traffic during outages.
A challenging context
Enterprises report call quality gaps
Voice failures cost contact centers $2.70 to $5.60 per call. Without visibility into trunk performance, businesses react to problems after they damage customer satisfaction and revenue.
Why does Voice Intelligence matter now?
Consolidate providers to reduce complexity
Multi-carrier environments create blind spots. Enterprises need unified analytics to monitor SIP trunks, detect anomalies, and maintain compliance across distributed voice networks.
Remote teams demand uptime guarantees
Distributed workforces require 99.99% availability. Downtime directly impacts revenue and customer trust.
Contact centers face fraud exposure
One in 1,700 calls is fraud. Enterprises lose $27 million annually without automated threat detection.
Compliance failures trigger penalties
Regulators demand call records and SLA proof. Manual reporting delays audits and increases violation risk.
Cloud migration increases endpoints
UCaaS platforms multiply connection points. Legacy tools can’t track performance across hybrid infrastructures.
Infrastructure assessment & mapping
Map your SIP trunk topology, carrier connections, and platform integrations within the first week.
Sensor deployment across networks
Install monitoring agents on session border controllers and voice gateways without service disruption.
Dashboard configuration and baselines
Define KPIs for call quality, capacity utilization, and anomaly thresholds based on your operations.
Alert rules and escalation workflows
Configure automated notifications for trunk failures, fraud patterns, and SLA violations by team role.
Integration with existing toolsets
Connect to ServiceNow, Splunk, or custom APIs for consolidated incident management and reporting.
Staff training and knowledge transfer
Onboard voice engineers and NOC teams through live sessions on analytics interpretation and response.
Continuous monitoring and optimization
Receive 24/7 support with quarterly reviews to refine thresholds and expand coverage as you scale.
Real-time call quality monitoring
Track jitter, latency, and packet loss per trunk. Alert teams before callers experience audio degradation.
Predictive capacity planning
Forecast trunk saturation based on historical patterns. Provision channels before campaigns exceed capacity.
Automated fraud detection
Identify abnormal call volumes and destination patterns. Block suspicious traffic within seconds of detection.
Multi-carrier performance comparison
Benchmark SLA adherence across providers. Leverage data during contract negotiations to reduce costs by 40%.
Root cause diagnostics
Correlate failures across SBCs, carriers, and platforms. Cut mean time to resolution from hours to minutes.
Compliance reporting automation
Generate audit trails for regulatory reviews. Eliminate manual report assembly and reduce audit cycle times.
Adapted to different scenarios
Does your network lack visibility?
Organizations managing distributed voice infrastructure need Voice Intelligence when manual monitoring creates gaps. This applies to contact centers, healthcare systems, and enterprises with multi-site operations.
High-volume contact center operations
Handle 10,000+ daily calls across multiple carriers. Need consolidated analytics to prevent revenue loss
Hybrid voice architectures in use
Run on-premises PBX with cloud trunking. Require unified monitoring across legacy and modern platforms
Compliance-driven industries served
Finance, healthcare, or government sectors. Must maintain detailed call records and demonstrate SLA compliance
Why MRZ
The MRZ infrastructure advantage
MRZ operates carrier-grade voice networks across North America with partner coverage in Colombia, Brazil, Mexico, and El Salvador. Our platform monitors networks we built and maintain daily.
Carrier-owned network intelligence
Unlike third-party tools, we monitor our own infrastructure. Troubleshoot issues at the transport layer.
Pre-integrated platform ecosystem
Native support for Microsoft Teams, Zoom, Webex, Avaya, and Genesys. Deploy without custom development.
Multi-region operations expertise
Deliver analytics from Miami headquarters with partners across Latin America. Support 24/7 in your time zone.
Agility without vendor lock-in
Adapt monitoring scope as your architecture evolves. Scale from single-site to enterprise-wide in weeks.
Eliminate blind spots in your voice network before the next outage
77% of enterprises face call quality issues that erode customer satisfaction. Voice Intelligence provides the visibility infrastructure teams need to prevent failures, not just react to them.
