Amazon Connect integration
We enable a direct, reliable connection with Amazon Connect, allowing your operation to fully leverage this AWS solution with no interruptions and no extra cost.
Cloud communications that simplify and accelerate processes
A solid, secure integration to access the capabilities with which Amazon Connect has transformed the contact center model with a fully cloud based architecture focused on scalability, self service, and real time analytics.
Connectivity from day one
Direct connection
Through certified SIP trunks and compatible SBCs.
Full compatibility
To leverage your own voice carriers.
Integration
With WebRTC and support for distributed agents.
In transit security
With end to end encryption.
Monitoring
Applied to calls, quality, QoS, and operational performance in real time.
Seamless experience, centralized management
Systems integration
Orchestration with CRM, WFM, quality tools, and AI engines.
Dashboards
For integrated monitoring and visualization of key metrics.
Intelligent routing
Based on business rules or customer context.
Support
For voice capabilities, call recording, and callbacks.
Key benefits for your operation
Do you want to migrate or expand your operations with Amazon Connect?
With our solution, integration with Amazon Connect is not only possible. It is cost effective, secure, and scalable. We support you at every step, from design through ongoing operations.
