FIVE9 integration
We provide a direct integration with Five9 that enables high quality SIP connectivity, BYOC models, and centralized monitoring, without changing your current operation.
Intelligent automation in customizable environments
Five9 is a cloud contact center platform that boosts productivity through automation, artificial intelligence, and omnichannel capabilities. Our purpose is to provide a secure, scalable voice infrastructure that is intelligently connected and aligned with the features delivered by the integration.
SIP interoperability and operational control
Connection
To voice infrastructure through certified SIP trunks.
Use of your own carriers, BYOC
To optimize costs and resilience.
Agent enablement
Remote or hybrid, with WebRTC.
Dynamic integration
With CRMs, quality tools, and analytics platforms.
Key metrics management
Centralized management of ASR, ACD, SLA, latency, and abandonment.
Actions that improve interactions
Connectivity
Secure, encrypted, and adaptable to on premises, hybrid, or fully cloud environments.
Support
For capabilities such as call recording, callbacks, dynamic IVR, voice bots, and speech analytics.
Unified management
For voice quality, call routes, and international traffic.
Monitoring dashboard
For voice infrastructure and real time performance.
Benefits for your operation
Ready to optimize your operation with Five9?
Get the maximum value from Five9 by integrating its voice ecosystem with intelligent connectivity, full monitoring, and infrastructure that adapts to the pace of your business.
